Grievance Redressal Mechanism

College Grievance Redressal Cell

Committee Responsibilities

1. The member secretary of CGRC shall maintain the documentation of the grievances of students who have registered their grievances on the portal of College / institution.
2. The Member Secretary shall prepare the Agenda for the meeting of the College Grievance Redressal Cell (CGRC) on consultation with the Chairperson and shall communicate to all members prior to the meeting.
3. The committee shall resolve the grievance of the complainant by giving an opportunity of hearing to all the concerned parties and following principles of natural justice.
4. The Member Secretary shall convene meeting of College Grievance Redressal cell (CGRC) in consultation with the Chairperson in order to redress the grievances registered on portal within 15 days of its receiving.
5. The Member Secretary shall prepare Minutes and Action Taken Report for College Grievance Redressal Cell (CGRC).
6. The Member Secretary shall upload the Decisions / Resolution / Minutes / Action Taken Report of CGRC on the portal.
7. The Member Secretary Shall communicate the Minutes and Action Taken Report of each meeting of CGRC for the information to the Director, Students’ Development. University of Mumbai by an email on cgrc@mu.ac.in
8. The Member Secretary will prepare annual Report regarding working of the CGRC and submit it to the Director, Students ‘Development, University of Mumbai by an email on cgrc@mu.ac.in
9. If the concerned student is not satisfied with the decision of the College Grievance Redressal Cell (CGRC) then he / she can appeal to University Grievance Redressal Cell (UGRC) which comes under Department of Students’ Development within 30 days. The Member Secretary shall communicate this to all students who have registered their grievances on the portal. The student who desires to appeal on the decision given by CGRC shall register his / her grievance/s on the portal available on the website of University of Mumbai, www.mu.ac.in with all supporting documents within 30 days.

Grievance Redressal Mechanism Form